Welcome to YWL Data’s FAQ page! Below you’ll find quick answers
about our company and our flagship product, YWL for Contractors.
Still need help? Contact us anytime.
YWL Data is a veteran-owned software studio that builds tailor-made data-management
solutions for small and medium-sized businesses. We replace overgrown spreadsheets
with modern, secure applications.
We offer full-cycle custom software development, data-workflow automation,
and ongoing support—everything from discovery workshops to deployment and
training.
Yes—our founder proudly served in the U.S. military and carries that same
commitment to excellence into every project.
While we specialize in construction and field-service industries, our
data-centric approach adapts well to any SMB needing streamlined operations.
Use our Contact Us form or email
austyns@ywldata.com. We typically reply within one business day.
Timelines vary by scope, but most projects move from kickoff to first release
in 6–12 weeks.
Monday – Friday, 9 a.m.–5 p.m. U.S. Central Time (support tickets monitored 24/7).
An all-in-one platform that replaces pen-and-paper processes with digital
tools for scheduling, invoicing, payments, reporting, and more—built
specifically for contractors.
Contractors and anyone in industrial or field service work who wants a single
tool to run their business.
No—the interface is clean and intuitive. We continuously refine the UX based
on real-world feedback.
Not yet, but a responsive web app is available and a native mobile version
is in development.
Yes—monthly subscriptions with tiered per-account pricing.
Name, email, company details, and desired number of accounts.
Basic registration: 3–5 minutes. Optional brand setup: 13–20 minutes.
Yes—upload your logo, choose brand colors, and more. Additional customization
options are on our roadmap.
Trials are offered periodically; keep an eye on our announcements.
• Dashboard with KPIs
• Customer, job, invoice, estimate & scheduling modules
• Stripe integration (2.5 % fee)
• Internal inbox & notifications
• Custom reports & export
• Contextual notes (jobs, customers, etc.)
Owner – full control; Admin – add accounts;
Worker – job-specific access and notifications.
Yes—create estimates/invoices and accept card payments via Stripe.
Drag-and-drop jobs onto a calendar, assign employees, and automatic inbox
notifications are sent.
Yes—build and export custom reports for any tracked data.
1–10 accounts: $9.99 / mo each
11–20 accounts: $8.99 / mo each
21+ accounts: $7.99 / mo each
Not yet—discounted annual plans are in the works.
Monthly auto-billing; the owner can manage or cancel anytime in the profile tab.
Yes—access remains until the end of the paid period.
No platform fees. Stripe’s 2.5 % transaction fee applies to customer payments.
Data is encrypted in transit & at rest; security is monitored 24/7.
Yes—nightly backups retained for at least 60 days.
You do. We never sell or share your information.
Your data is retained for one year, allowing easy re-activation.
Email support with responses within 24–72 hours.
An in-app training guide is coming soon.
Use our contact form or the “Contact Us” tab in the program.
Not currently, but we’re exploring options.
Stripe is fully integrated; additional integrations are planned.
All modern browsers and devices. Tell us if you hit an edge case.
Not at this time.
Use “Forgot Password” at login; owners can also reset employee passwords.
Contact us via the “Contact Us” form and we’ll help.
We notify users of planned downtime and resolve unexpected issues ASAP.
Absolutely—submit requests through the in-app form.
Yes—tell us which industry you’d like us to tackle next.
See answer above—everything funnels through the “Contact Us” form.
Yes—public beta with live testing.
We release new features as fast as our small team can.
Yes—notifications appear inside the app.
Yes—proudly built and operated by veterans.
Browse our main site: ywldata.com.
Not yet—we’re exploring options.
Yes—book through our contact form.